2 x 2nd / 3rd Line Support Technician required – Oxfordshire

IT & Telecoms
  • Oxfordshire
  • 28000 - 36000
  • Permanent - Full time

Systems Support Engineer – Permanent – Eynsham, Oxfordshire


Our client based in Oxfordshire is a leading technology company with over twenty years of experience in delivering ICT Solutions. Due to expansion they are currently looking to recruit a Systems Support Engineer based in Eynsham, Oxfordshire.


Job Profile:


  • This is an exciting opportunity for a 2nd / 3rd Line Support Technician wishing to work in a System Support Team supporting a mix of education and commercial customers.
  • The role incorporates providing both hardware and software support.
  • The team’s function is to provide support across a wide range of IT back office infrastructures and client devices.


Key Responsibilities:


  • To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email and remote support.
  • To provide a professional and effective remote network monitoring and management service.
  • To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met.
  • To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up-to-date with the status of each ongoing problem
  • To ensure that the escalation process is adhered to at all times and that the Support Supervisor and customer are fully updated on the status of all ongoing problems and escalation’s.
  • To support junior team members in the resolution of incidents.
  • To operate in according with all processes and procedures at all times.
  • To ensure compliance with the defined security policies regarding access to the System Support area and any supported systems.
  • Occasional requirement to attend customer sites to assist with technical issues or project work.
  • To complete additional ad hoc project work, as required.
  • To assist the Support Supervisor by carrying out reasonable requests for additional duties as and when required.
  • To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
  • To undertake any other reasonable ad-hoc request made by the Support Supervisor.


Essential Skills/Experience:


  • Two years working within a Service Team providing 2nd line technical support
  • Extensive working knowledge of Active Directory and server based client services (DHCP, DNS, etc)
  • Extensive working knowledge of Group Policy Management
  • Good working knowledge of Virtualisation Technologies (VMWare, HyperV)
  • Good working knowledge of Microsoft Exchange (2007/2010/2013)
  • Good working knowledge of Microsoft Server Operating Systems
  • Good working knowledge of Anti-virus, Backup and Software Update solutions
  • Good working knowledge of SAN technologies
  • Good working knowledge of server & Infrastructure hardware
  • Experience supporting networks, including knowledge of VLANs, ACL’s, VPN, etc


Desirable Skills/Experience:


  • Good working knowledge of Network Lockdown/Management Software
  • Good working knowledge of Apple OS X and IOS
  • Good working knowledge of Imaging and Deployment Tools
  • Experience in supporting Thin Client technologies
  • Powershell Scripting
  • Microsoft Certifications
  • VMWare Certifications
  • Cisco/HP Networking Certifications


Salary: £28,000 – £33,000 (client will pay higher salary depending on skills)

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Job Ref: 1046386

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2 x 2nd / 3rd Line Support Technician required - Oxfordshire
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