Senior Customer Service Executive

Customer Service & Administration
  • Reading, Berkshire
  • Basic salary up to £28,000, depending on experience
  • Permanent - Full time
  • Enhanced Holiday Package, Free On-Site Parking, 15 minute walk from train station

Our client based in Reading, Berkshire is currently looking to recruit a Senior Customer Service Executive to join their small friendly Customer Service Team.

This role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Services and Service Delivery teams. You’ll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving. Your work day will be varied and you’ll need to have a flexible, proactive approach to your work.

This is a responsible position which requires a positive attitude, a conscientious approach, and respect of confidentiality.

 Duties:

  • Managing incoming calls and coordinating orders.
  • Monitoring shipments and addressing delivery issues.
  • Facilitating communication for new customer accounts.
  • Performing administrative duties and maintaining documentation.
  • Supporting the onboarding of new customers and engaging with stakeholders.
  • Assisting in bids and proposals, and maintaining accurate account records.
  • Participating in account reviews and ensuring adherence to SLAs
  • Collaborating with Finance to resolve payment issues.
  • Increasing awareness of Company services and solutions.

Requirements:

  • You’ll need to be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately.
  • Proven track record of positive customer interaction at a high level in a successful Customer Services team and/or sales support environment, engaging with business decision makers.
  • Strong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.
  • Proficient in the Microsoft Office suite.
  • Excellent literacy and administration skills, and have dealt with customer enquiries and complaints both in writing and verbally i.e. skilled at drafting professional emails in a business context.
  • Be able to plan, prioritise, schedule and manage a number of tasks concurrently meeting set deadlines.
  • Great attention to detail, high standards and a sense of pride, resulting in a job well done.
  • Team player with excellent timekeeping.

Salary:

  • Basic Salary up to £28,000 depending on experience

Benefits:

  • Free on-site car parking
  • Within walking distance to Train Station
  • Enhanced holiday package
  • Hours: Monday –  Friday 9am – 5.30pm

 

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Job Ref: 200324CB

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