IT Support Engineer

IT & Telecoms
  • London
  • £27,000-£32,000
  • Permanent - Full time

Are you looking for a new exciting opportunity working as an IT Support Engineer for a successful Managed Service Provider to be based in London?

The role will be on rotation between working Onsite in the West End and on the Service Desk.

The role will require some weekend work which will vary depending on current workload. You will be working as part of a team which also means that there will be a number of people that are able to cover the weekends, an openminded approach to weekend work is a must!

Main Duties of the Role

  • Responsible for troubleshooting, fault finding, fixing, and providing customer advice on systems
  • Managing assigned tickets using the ticket management system
  • Providing support within agreed SLAs to ensure response and fix times are met
  • Remote desktop/server support with windows environments
  • Investigation of server and platform monitoring alerts
  • Server and desktop patching via centrally managed systems
  • Keeping customer documentation up to date
  • Involvement in technical projects for technology deployments/upgrades
  • Being escalation point for junior members of the team
  • Customer site visits when required

Your Skills and Experience

  • Windows Server 2008 – 2016 and administration including DNS & DHCP Configuration.
  • Windows 10 and MS Office suite.
  • Microsoft Azure
  • Microsoft Active Directory.
  • Microsoft Exchange Server and Office 365.
  • Knowledge of backup solutions
  • Knowledge of networking technology
  • Knowledge of remote access VPN’s
  • Wireless troubleshooting
  • Excellent communication skills both written and verbal

Salary

  • £27,000-£32,000 per annum + overtime
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Job Ref: 2594952

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