ICT Technician

IT & Telecoms
  • Guilsborough
  • £18,000-£20,000
  • Permanent - Full time

Are you looking for a new exciting opportunity working as an ICT Technician to be based in Guilsborough, Northampton?

Main Duties of the Role
• To provide professional first and second line technical support to users within a Service Desk environment, via telephone, web, email and face-to-face (desk-side) during the service window.
• To manage incidents within agreed and communicated service levels and KPIs.
• To report and manage any incident that requires the services of a third party organisation.
• To report and manage any incident that requires the services of third line support.
• To ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up-to-date with the status of each on-going incident and problem.
• To monitor and manage call queues to ensure that support calls are being escalated and resolved within agreed service levels.
• To ensure the highest levels of customer satisfaction for all services delivered.

Your Skills and Experience
• Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
• Good working knowledge of Active Directory.
• Good understanding of TCP/IP, DNS, DHCP and VPN’s.
• CompTIA A+ Certified an advantage.
• Good working knowledge of MAC Operating Systems, desktops, laptops and tablets.
• Hardware Break/Fix Experience – HP accredited to ASP level (ProLiant Servers and/or HP Commercial Desktops, Workstations & Notebooks) and Toshiba accredited is a distinct advantage.
• ITIL or Framework for ICT Technical Support (FITS) Qualified to Practitioner level is a distinct advantage, although training will be provided.

Salary
• £18,000-£20,000 per annum

Apply for this role
Job Ref: 2603

Apply for this role

Close the application form
ICT Technician
Drop Files Here
Tick

Thank you.
Your application was sent successfully.
Please check your email for a record of your application.

Return to role
Close the form

Drop us your CV to be added into our candidate database.

Tick

Thank you.
Your application was sent successfully.

Please check your email for a record of your application.

Close