2nd Line Service Desk Engineer

IT & Telecoms
  • Welwyn Garden City
  • £23,000
  • Permanent - Full time

Are you looking for a new exciting opportunity working as a 2nd Line Service Desk Engineer to be based in Welwyn Garden City?

You will be working for a successful Managed Service Provider who have rapid growth plans for the future. The role will provide telephone, remote and onsite support to a range of customers.

Main Duties of the Role

  • Provide telephone and remote support at desktop and server level.
  • Visiting client sites to resolve problems and install new equipment.
  • Managing support tickets through to completion.
  • Manage server installations and migration.
  • Record and maintain technical records and documentation.
  • Proactively maintain client systems and responding to monitoring alerts.

Your Skills and Experience

  • 2+ years IT Support Experience
  • Full driving license and car essential
  • Excellent written and verbal communication skills
  • Solid experience with Microsoft Exchange, Office 365, Active Directory and Hyper-V
  • Experience working with server-based antivirus & backup systems.
  • Knowledge of TCP/IP, and configuring routers & firewalls.

Salary

  • c. £23,000 per annum, depending on experience
  • Hours: 9.00am to 5.30pm Monday to Friday
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Job Ref: 2669

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2nd Line Service Desk Engineer
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