2nd/3rd Line Systems Engineer

IT & Telecoms
  • Eynsham, Oxfordshire
  • £30,000-£35,000
  • Permanent - Full time

Are you looking for a new exciting opportunity working as a 2nd/3rd Line Systems Engineer for a Managed Service Provider to be based near Witney, Oxfordshire?

Main Duties of the Role
• To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email and remote support.
• To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met.
• To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up-to-date with the status of each ongoing problem
• To operate in according with all processes and procedures and to ensure compliance with the defined security policies regarding access to the System Support area and any supported systems.
• Occasional requirement to attend off-site data centre(s) to implement / maintain systems
• Occasional requirement to attend customer sites to assist with technical issues or project work.

Your Skills and Experience
• 5+ years’ experience in IT Support
• Good working knowledge of MS Office 365 and Microsoft Server Operating Systems
• VSphere, VCentre and VCloud Director for Service Providers
• Good working knowledge of:
o Veeam and Acronis backup technologies
o VLANs and VPN configuration
o Server based client services (DHCP, DNS, NPS)
o PowerShell scripting
o SAN technologies
o Server & Infrastructure hardware
Desirable
• VMWare Certifications
• Experience supporting Fortinet / Cisco firewall solutions
• Microsoft Certifications
• Experience supporting Microsoft Azure
• Good working knowledge of Apple OSX and IOS
• Experience with Tegile, EqualLogic, or similar storage technology
• Experience with HP and / or Dell Blade Enclosure hardware configuration and maintenance
• Good working knowledge of Imaging and Deployment Tools

Salary
• £30,000-£35,000 per annum, depending on experience

Apply for this role
Job Ref: 2675

Apply for this role

Close the application form
2nd/3rd Line Systems Engineer
Drop Files Here
Tick

Thank you.
Your application was sent successfully.
Please check your email for a record of your application.

Return to role
Close the form

Drop us your CV to be added into our candidate database.

Tick

Thank you.
Your application was sent successfully.

Please check your email for a record of your application.

Close