2nd Line Support Engineer

IT & Telecoms
  • Witney, Oxfordshire
  • £25,000-£35,000
  • Permanent - Full time

Are you looking for a new exciting opportunity working as a 2nd Line Systems Engineer for a Managed Service Provider to be based near Witney, Oxfordshire?

Main Duties of the Role

  • To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email and remote support.
  • To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met.
  • To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up-to-date with the status of each ongoing problem
  • To operate in according with all processes and procedures and to ensure compliance with the defined security policies regarding access to the System Support area and any supported systems.
  • Occasional requirement to attend off-site data centre(s) to implement / maintain systems
  • Occasional requirement to attend customer sites to assist with technical issues or project work.

Your Skills and Experience

  • 2+ years’ experience in IT Support
  • MS Office 365 and Microsoft Server Operating Systems
  • VMware, Hyper V
  • VLANs and VPN configuration
  • PowerShell scripting
  • SAN technologies
  • Server & Infrastructure hardware

Salary

  • £27,000-£30,000 per annum, depending on experience
Apply for this role
Job Ref: 2675

Apply for this role

Close the application form
2nd Line Support Engineer
Drop Files Here
Tick

Thank you.
Your application was sent successfully.
Please check your email for a record of your application.

Return to role
Close the form

Drop us your CV to be added into our candidate database.

Tick

Thank you.
Your application was sent successfully.

Please check your email for a record of your application.

Close