SOC Engineer

IT & Telecoms
  • Milton Keynes
  • £25,000-£30,000
  • Permanent - Full time

Are you looking for a new exciting opportunity working as a SOC Engineer for a successful MSP based in Milton Keynes?

Your role will involve investigating monitored systems to proactively to prevent customer disruption.

Main Duties of the Role

  • Investigate and resolve system generated tickets and log any issues you may discover with accurate information and progress them though to resolution.
  • Calling customers as necessary in a friendly and professional manner to resolve technical issues, although this will not be the main focus of your role
  • Taking responsibility for your personal call queue, ensuring that all issues are closed in a timely fashion. Logging detailed and accurate information into the Call Management system.
  • Monitoring & resolving all customer backup issues as they arise and the deployment of new backup solutions.
  • Working with our monitoring software to resolve issues detected on customer systems, e.g. Disk Space warnings, Hardware Failures, SSL Renewals.
  • Ensuring all customer system are accurately patched though patch management deployment tools for all Server and Client systems
  • Investigating security breaches on internal and cloud-based systems e.g. Office 365

Your Skills and Experience

  • Excellent communication skills, both written and verbal.
  • Strong attention to detail with well-developed problem solving skills.
  • Knowledge and understanding of server type and deployments although expert knowledge is not required.
  • Good knowledge and experience with Exchange and Office 365.
  • Good understanding of networking.
  • Good working knowledge of Windows Servers
  • Strong knowledge of Windows 7, Windows 8, and Windows 10 operating systems.
  • Experience working with servers (Server 2008, 2012, & 2016)
  • Experience of virtualised Microsoft environments.

Salary

  • £25,000-£30,000 per annum
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