IT Systems Engineer

IT & Telecoms
  • London, Victoria
  • £30,000-£35,000
  • Permanent - Full time

Are you looking for a new exciting opportunity as a Senior IT Systems Engineer for a MSP based in South West London?

The role will involve managing the day-to-day delivery of IT support services within a school. You will provide the appropriate IT support to staff and students including liaising with 3rd parties to ensure all IT equipment is maintained.

Duties

  • Assess incoming incidents and prioritise work according to timescales and processes.
  • Keep accurate and timely records within the incident monitoring system, ensuring that the end user receives feedback at all times
  • Carry out technical investigation into support calls and escalate to the 3rd party technical team where required
  • Maintain spare IT stock, warranties and software licences.
  • Set up new computers and their peripherals, including hardware and software.
  • Arrange and repair equipment under the terms of the warranty agreement on specific hardware.
  • Provide assistance in coordinating the testing and installation of new 3rd party software or services.
  • Log/update or remove asset register information relating to kit when it is moved/deployed or disposed of within the School.
  • Escalate issues impacting on your ability to meet specific objectives to the line manager.
  • Coaching and mentoring IT support apprentices.
  • Undertake connectivity testing and Network maintenance, including wireless access.
  • Undertake the administration of the active directory, user accounts, SCCM and security permissions.
  • Maintenance of Windows servers and client machines.
  • Maintain system security and backup, including patches and anti-virus precautions and manage College printers and printing system.
  • Advise the senior leadership on the development of the IT network and infrastructure of the School
  • Work with backend service provider helpdesk.
  • Work with the Support Team Leader to ensure the network meets the requirements for filtering and safeguarding.
  • Work with the Support Team Leader as a member of the School E-Safety committee.
  • Manage and monitor all installed systems and infrastructure.
  • Deploy, test and maintain operating systems, application software and system management tools.
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Maintain security, backup, and redundancy strategies.
  • Participate in the design of information and operational support systems.

Salary

  • £30,000 – £35,000
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Job Ref: 2770

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