3rd Line Support Engineer

IT & Telecoms
  • Welwyn Garden City
  • £30,000-£40,000
  • Permanent - Full time

Are you looking for a new exciting opportunity working as a 3rd Line Support Engineer to be based in Welwyn Garden City?

You will be working for a successful Managed Service Provider who have rapid growth plans for the future. The role will provide telephone, remote and onsite support to a range of customers.

Main Duties of the Role

  • Provide telephone and remote support at desktop and server level.
  • Visiting client sites to resolve problems and install new equipment.
  • Managing support tickets through to completion.
  • Manage server installations and migration.
  • Record and maintain technical records and documentation.
  • Proactively maintain client systems and responding to monitoring alerts.

Your Skills and Experience

  • 5+ years’ experience in IT Support
  • Ideally you will have MSP experience
  • Full driving licence and car is essential.
  • Excellent communication skills
  • Active Directory, Group Policy, DNS, Hyper-V, and other core networking services.
  • Microsoft Exchange, Office365, and how to troubleshoot email flow issues.
  • Good experience of supporting and troubleshooting at desktop and server level.
  • A good understanding of the TCP/IP protocol, and how to configure internet routers and firewalls.
  • Experience working with commercial server-based antivirus and backup systems.

Salary

  • £30,000-£40,000 per annum, depending on experience
  • Hours: 9.00am to 5.30pm Monday to Friday
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Job Ref: 2773

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3rd Line Support Engineer
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