Are you looking for a new exciting opportunity working as a 2nd Line Helpdesk Engineer to be based in Wigan?

Main Duties of the Role

• Log, triage and manage incoming support requests, via phone, email and alerts
• Monitoring of alerts, raise & escalate tickets as required
• Keep tickets up to date and create technical documentation
• Incident escalation as required

Your Skills and Experience

• Experience in a similar role (ideally within an MSP environment)
• Confident attitude with excellent communication skills both written and verbal
• Excellent attention to detail
• Ability to work under pressure
• Windows Server 2008-2019 support and administration experience
• VMWare & Hyper-V
• Experience of Office 365, Exchange & Azure AD
• Good understanding of Networking
• Experience in an ITIL environment

Salary

• £27,000-£30,000 per annum, depending on experience