Junior Service Delivery Manager

IT & Telecoms
  • Oxfordshire
  • £30,000-£40,000
  • Permanent - Full time

My client are an IT Managed Service company based in Oxfordshire. They are currently looking to expand their Service Delivery function and are in the market for a junior SDM to join their team.

Junior IT Service Delivery Manager

The role:

  • Be responsible for problem solving and curiosity to the root cause of any problems.
  • Coordinating support functions across IT Helpdesk and Desktop Support.
  • Managing relationships with stakeholders and key customers to organise, map and align processes.
  • Be an integral part of managing, reporting, and communicating teams across mentoring, training, and performance management.
  • Owner of Incident, Service Request, Major Incident, Problem management & resolution etc.

Requirements:

  • A strong grounding in incident, problem management and business change.
  • Experience in IT Service management and related processes across request fulfilment and change management.
  • Understanding of ITIL principles, infrastructure technologies and vendor management.

Salary: £30,000 – £40,000

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Job Ref: 4654543

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