2nd Line Service Desk Engineer

IT & Telecoms
  • Milton Keynes
  • £25,000-£32,000
  • Permanent - Full time

Are you looking for a new exciting opportunity working as a 2nd Line Service Desk Engineer for a successful MSP to be based in Milton Keynes?

Main Duties of the Role
• Answering calls in a friendly and professional manner from clients with technical issues.
• Logging detailed and accurate information into the Call Management system.
• Efficiently handling incoming technical support incidents, requests and changes.
• Taking responsibility for your personal call queue, ensuring that all calls are closed in a timely fashion. Logging detailed and accurate information into the Call Management system.
• Communicating with clients to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high.
• Resolution of calls ranging from simple password resets to complex server queries.
• Perform software builds/rebuilds on PCs and laptops as required.
• Fixing hardware faults and install upgrades to clients’ hardware.

Your Skills and Experience
• Excellent communication skills, both written and verbal.
• Friendly, confident and professional telephone manner.
• Eager to learn new skills and invest in personal development.
• Strong attention to detail with well-developed problem solving skills.
• Time management skills with the ability to prioritise effectively.
• Self-motivated with the ability to work alone and as part of a team.
• 3 years+ in IT technical support – ideally within an MSP environment.
• Knowledge and understanding of Active Directory, Group Policy, etc.
• Good knowledge and experience with Exchange and Office 365.
• Good understanding of networking.
• Good working knowledge of Microsoft Remote Desktop Services.
• Strong knowledge of Windows 7, Windows 8, and Windows 10 operating systems.
• Good understanding of Microsoft Office software
• Experience working with servers (Server 2008, 2012, & 2016)
Desirable
• Understanding of ITIL methodology.
• MCSA qualified or working towards.
• Comp TIA N+
• Experience of virtualised Microsoft environments.
• WatchGuard Firewalls (configure /troubleshoot)
• Mac hardware and MacOS.
• VoIP phone system(s).
• SolarWinds Products.

Salary
• £25,000-£32,000 per annum, depending on experience

Apply for this role
Job Ref: 7768212

Apply for this role

Close the application form
2nd Line Service Desk Engineer
Drop Files Here
Tick

Thank you.
Your application was sent successfully.
Please check your email for a record of your application.

Return to role
Close the form

Drop us your CV to be added into our candidate database.

Tick

Thank you.
Your application was sent successfully.

Please check your email for a record of your application.

Close