24/7 Service Desk Analyst

IT & Telecoms
  • Derby
  • £18,000-£21,500
  • Permanent - Full time

Are you looking for a new exciting opportunity working as a 24/7 Service Desk Analyst to be based in Derby?

Main Duties of the Role

  • Answering calls & emails
  • Creating & distributing tickets
  • Fault diagnosis & resolution
  • Monitoring of alerts, raise & escalate tickets as required
  • Supporting basic Cloud and Networking tasks 
  • Build and setup internal & external hardware/software

Your Skills and Experience

  • Experience in a similar role
  • Confident attitude with excellent communication skills
  • Excellent attention to detail
  • Ability to work under pressure
  • Experience of O365
  • Experience in an ITIL environment

Salary

  • £18,000-£21,500 per annum, depending on experience
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Job Ref: 8399941

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24/7 Service Desk Analyst
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