2nd Line Support Engineer

IT & Telecoms
  • Bristol
  • £30,000-£35,000
  • Permanent - Full time

Are you looking for a new exciting opportunity working as an IT Support Engineer for a successful Service Provider based in Bristol?

This is a hybrid opportunity which will involve you working 5 days per week, including weekends (which will be remote).

Main Duties of the Role

  • Provide 2nd Line Support to customers over the phone and email whilst keeping the ticketing system up-to-date.
  • Manage tickets escalated from 1st line members
  • Maintaining internal documentation
  • Attending customer site when required

Your Skills and Experience

  • Experience within a similar position, ideally in an MSP environment
  • Excellent communication skills both written and verbal
  • Microsoft Desktop & Server, Exchange, Active Directory, 365
  • VMware / Hyper-V
  • Configuring and supporting Firewalls and Switches
  • Knowledge of ITIL

Salary

  • £30,000-£35,000 per annum, depending on experience
Apply for this role
Job Ref: 9125720

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2nd Line Support Engineer
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