Technical Account Manager

Sales
  • London
  • £35,000-£40,000
  • Permanent - Full time
  • Commission, Pension, Private Medical

Our client is a well-established and successful managed IT Services Provider based in the City of London, offering IT support, infrastructure management and cyber security services.  With offices across the UK and worldwide they offer a vibrant culture with a clear sense of purpose.

Due to growth they are currently looking to take on a Technical Account Manager to be based in the office 2 days a week and work from home for 3.  

Duties: 

  • To retain clients within a trusted managed service partnership. 
  • Proving clients with IT solutions and proposals to maintain and develop their IT infrastructure in line with their business requirements. 
  • To upsell and cross sell services/products and generate revenue from each client through identifying new sales opportunities. 
  • To gain a deep understanding of their clients’ business and operations to provide a valued and trusted partnership. 
  • To increase clients’ operational efficiency through advising on the adoption of the right technology to run their business. 
  • In collaboration with the Managed Services team, ensure clients remain happy with the service levels by providing additional service management support and assistance where needed. 

Requirements: 

  • 3+ years of technical IT sales and account management experience within the MSP sector. 
  • Technical background and understanding of current technologies, specifically Managed IT Services, Cyber, Cloud, Network Infrastructure and general IT solutions/products. 
  • Experience with managing a varied portfolio of client accounts whist maintaining excellent relations with internal stakeholders and teams across the Company. 
  • Good technical writing and proposal production skills. 
  • Effective sales, presentation and negotiation skills combined with a strong commercial acumen. 
  • Excellent time management and communication skills to ensure deadlines are met and clients/stakeholders are always kept informed. 
  • A strong client service and relationship focus with a natural ability to establish trust with clients and colleagues alike. 

Salary and benefits:

  • Basic salary of £35,000 to £40,000 depending on skills and experience.
  • OTE £65,000 to £75,000
  • Commission Plan
  • Private Medical
  • Private Pension
  • Life Insurance
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Job Ref: 9799085

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Technical Account Manager
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