Service Desk Engineer

IT & Telecoms
  • Nottingham
  • £22,000-£28,000
  • Permanent - Full time

Are you looking for a new exciting opportunity working as a Service Desk Engineer for a successful Managed Service Provider to be based near Nottingham?

This role is an exciting challenge for someone looking to join a fast-paced, rapidly-growing IT service provider offering genuine opportunities for progression. You will be hardworking and passionate about IT with a desire to expand your skillset.

The role will require you to have a driving license and car as there will be some travel to customer sites.

Main Duties of the Role

  • Dealing with queries in a professional and courteous manner
  • Attending customers premise to diagnose faults or install new IT equipment
  •  Taking ownership of faults and managing them to completion, whilst keeping the customer informed of progress
  • Correctly logging incidents and faults, categorising and prioritising them
  • Ensuring all faults are progressed and cleared within SLAs
  • Maintain and develop knowledge and skills
  • Identify and escalate repeat issues or service risks
  • Planning, supporting and completing IT Projects

Your Skills and Experience

  • Solid customer service skills an essential!
  • Excellent desktop troubleshooting skills
  • Good understanding of Microsoft Windows and MacOS operating systems.
  • Windows Server, Active Directory & Microsoft Exchange experience
  • Understanding of networking
  • Office 365, Azure and VoIP
  • Basic understanding of Hyper-V
  • The ability to configure desktops, laptops and other IT hardware for clients.
  • Driving license & car

Salary

  • £22,000-£28,000 per annum, depending on experience
  • Free onsite parking
  • Pension
  • Your birthday off every year
  • Hours 08:00-17:00 Monday – Friday

 

Apply for this role
Job Ref: 9924464

Apply for this role

Close the application form
Service Desk Engineer
Drop Files Here
Tick

Thank you.
Your application was sent successfully.
Please check your email for a record of your application.

Return to role
Close the form

Drop us your CV to be added into our candidate database.

Tick

Thank you.
Your application was sent successfully.

Please check your email for a record of your application.

Close