Are you looking for a new exciting opportunity working as a 1st Line Service Desk Analyst to be based in Reading?

Our client is one of the UK’s largest and most trusted Managed Service Providers, and they are a Global technology leader providing Digital Transformation, Document Management and ICT Managed Services.

This position will be a 6 month fixed term contract.

Main Duties: 

• Interrogation of the Service Desk ticketing system 
• Ensuring that raised tickets are responded to within SLA timescales.
• Be responsible for the timely resolution or escalation of tickets in keeping with ITIL best practices
• Responding to calls or e-mails on the service desk
• Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Conduct updates of network asset management register to ensure records are up to date.
• Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy.
• Adopt a proactive approach towards all client activities.

Skills: 

• Excellent oral and written communication skills.  
• Ability to prioritise work under pressure and to strict deadlines.
• Ability to communicate and advise technical/service information to different levels.
• Good general overall technical understanding of all new technologies.
• General Support and Operations
• WAN/LAN/Networking skill sets
• Microsoft/VMWare/Cloud technologies 
• Good understanding of PC hardware, Microsoft operating systems and networking.
• Knowledge of “Follow Me” and “Secure” Print technologies an advantage

Salary – £28,000-£30,000 pro rata