2nd Line IT Support Engineer – MSP Experience Required

Our client — a fast-paced Managed Service Provider (MSP) supporting a diverse portfolio of business clients — is looking for an experienced 2nd Line IT Support Engineer who thrives in a client-centric, technical environment.

If you live and breathe MSP operations, enjoy solving complex technical challenges, and want to work with modern technology and a varied client base, this role will suit you perfectly.

Role: 2nd Line IT Support
Environment: Managed Service Provider (MSP) – prior MSP experience is essential
Career: Hands-on technical role with real client impact and progression opportunities

What You’ll Be Doing

• Providing high-quality 2nd line support across multiple client environments (remote, onsite and phone-based)

• Troubleshooting and resolving escalated issues across Windows Server, Active Directory, Microsoft 365, cloud and networking technologies

• Taking ownership of tickets from start to finish, ensuring SLA adherence and excellent customer outcomes

• Working closely with 1st line teams and escalating to 3rd line where appropriate

• Contributing to continuous service improvement, documentation and client satisfaction

What We’re Looking For

• Proven experience working within an MSP or managed services environment (this is essential)

• Strong technical knowledge of Windows Server, AD/DNS/DHCP, Microsoft 365/Azure and core networking concepts

• Confident communicator with a customer-focused mindset

• Experience using service desk, PSA and RMM tools

• Relevant certifications (Microsoft, CompTIA, ITIL) or security tooling experience would be advantageous

Why Join

• Join a growing MSP working with a broad range of clients and technologies

• Varied, challenging technical work — no two days are the same

• Clear opportunities for progression and ongoing technical development

If you have solid MSP experience and are ready to take the next step in your IT support career, we’d love to hear from you.