Are you looking for a new exciting opportunity working as a Junior Service Desk Engineer for a successful Managed Service Provider to be based near Nottingham?

This role is an exciting challenge for someone looking to join a fast-paced, rapidly-growing IT service provider offering genuine opportunities for progression. You will be hardworking and passionate about IT with a desire to expand your skillset.

Main Duties of the Role

• Provide 1st and 2nd line support, remote and on-site
• Diagnose and resolve software and hardware issues, including operating systems (Windows and Mac) and a wide range of software applications.
• Respond to every IT request within the SLA window
• Install, configure and upgrade IT Equipment
• Accurately create and maintain documentation
• Assist with the planning and implementation of IT projects.

Your Skills and Experience

• Solid customer service skills an essential!
• Excellent desktop troubleshooting skills
• Good understanding of Microsoft Windows and MacOS operating systems.
• Windows Server, Active Directory & Microsoft Exchange experience
• Understanding of networking
• Office 365, Azure and VoIP
• Basic understanding of Hyper-V
• Driving license & car

Salary

• £23,000-£25,000 per annum, depending on experience
• Free onsite parking
• Pension
• Your birthday off every year