As a team of recruiters embedded in the space, we are constantly engaging with managed service providers (MSPs) in the UK to understand what key skills they’re seeking from new candidates. Here’s what we’ve gathered:
1. ⚙️ Technical Proficiency: Robust knowledge in IT infrastructure, cloud services, and cybersecurity is non-negotiable. Familiarity with tools like AWS, Azure, and various AI-driven solutions sets candidates apart.
2. 🧩 Problem-Solving Abilities: MSPs need individuals who can think on their feet and tackle issues efficiently. The ability to diagnose and resolve complex tech problems swiftly is a major plus.
3. 💬 Customer Service Skills: Technical skills must be coupled with excellent customer service capabilities. Being able to communicate effectively with clients and understand their business needs is crucial.
4. 🤝 Team Collaboration: With remote work becoming more common, collaboration skills are in high demand. Candidates must work effectively within cross-functional teams, often in a virtual environment.
5. 📚 Continuous Learning: The tech world evolves rapidly. MSPs value candidates dedicated to continuous learning and upskilling through certifications, courses, and hands-on experience.
Interesting stat: 📊 According to Gartner, UK IT spending on managed services is projected to grow by 6-7% annually through 2025 (Source: Gartner). This growth underscores the expanding opportunities and demand for skilled professionals.
What other skills do you think are vital for MSPs? 🤔
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